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Engage IT Services

Keeping IT simple, we engage with you to provide the right solutions for your business.

Privacy Policy

Engage IT Services Ltd (‘we’, ‘us’, ‘our’) take your privacy and protection of your personal information very seriously. By accessing and using this website, you agree and consent to the collection, use and disclosure of your personal information, as outlined in this policy or as and when otherwise explicitly directed by you.

In accordance with the General Data Protection Regulation (GDPR), this policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We regularly review this policy and may change this policy from time to time, so please check this page occasionally to ensure that you are happy with any changes. This policy is effective from 21th June 2021.

 The data controller is Engage IT Services Ltd, 107B South Road, Horndean, Hampshire, PO8 0ER

Any questions regarding this policy and our privacy practices should be sent by email to info@engage-its.co.uk or in writing to Engage IT Services Ltd, 107B South Road, Horndean, Hampshire, PO8 0ER. Alternatively, you can telephone 03333 057577.

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What Information do we collect from you?

Personal Data

The personal data we collect from you might include your name, address, telephone number and email address. We only collect enough personal data to provide you with the requested information or deliver services to you. We do not collect any ‘special categories of personal data’ as defined in the GDPR such as race, ethnic origin, politics, religion etc.

 Transactional Data

Details about payments and contracts to and from you and other details of the services you use from us, or we use from you.

 Analytical Data

We use Google Analytics to collect information about how visitors use our website. This information includes IP address, browser type and version, operating type and system and time zone. Non-persistent logs are kept on the server and within the hosting for diagnostic and fault-finding purposes. Security messages in the form of emails are sent from the website for people that are attempting to or have logged into the site or are unauthorised users attempting to access parts of the website.

 Marketing & Communications Data

Your preferences for receiving communications and marketing from us.

Why do we collect this information?

We obtain information about you when you use our website, for example, when you contact us about our services, or subscribe to our mailing list to receive information and offers. We obtain information directly from you to enable us to effectively provide services and information to you.

Who might we share your information with?

Any information we hold on you will be used solely by Engage IT Service Ltd for the purposes of providing services and information to you. We will not sell, rent or share your information to any third party. We may in some circumstances need to share information with a third party in providing services to you from that third party. As an IT Service Provider, we may also use third party service and hosting providers to store your information. We will ensure in selecting any such provider that they have appropriate security and privacy policies and processes in place to protect your data on our behalf.

What we do with your information?

We may use your information in the following ways:

ActivityData TypeLawful basis for processing
Process an inquiry that you have madePersonal

 

We have received your consent.

Initiate setting up a service you have requested

 

Personal

Transactional

Necessary for a contract we have with you.

 

Delivery of a service to you

Personal

Transactional

Necessary for a contract we have with you.

 

Manage our relationship with you

Personal

Marketing & Communications

Necessary for a contract we have with you.

To comply with a legal obligation.

Necessary for our legitimate interests: to keep our records updated and to monitor how our customers use our service.

Notify you of changes to our services, new services and offers

 

Personal

Marketing & Communications

We have received your consent.

Necessary for our legitimate interests: to develop our service and solutions and grow our business.

 

Administer our business and website

Personal

Analytical

To comply with a legal obligation.

Necessary for our legitimate interests: to manage our business, systems and security.

 

 

Analyse and improve the operation of the websiteAnalytical

We have received your consent

 

We do not carry out any profiling of visitors to the website and we do not provide any targeted advertising from third party providers.

We only use your information for the purpose we have collected it.

How long do we keep your information?

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for as long as is necessary for the relevant activity, and as long as we are legally required to do so. At the end of the retention period, the relevant data will be securely destroyed.

 Our website uses Google Analytics to analyse website use and performance. The retention of analytical data has been set to Google’s minimum retention period of 14 months (effective from 25/05/2018).

https://support.google.com/analytics/answer/7667196#

 Some technical data like IP addresses are held for a limited period of time in logs on the website server to assist in diagnosing problems with the hosting of the site and related services such as email.

How can I access the information you hold on me?

Under the GDPR you have the right: 

  • To be informed. We will always keep you informed on how we use your personal data via this policy and other notifications as necessary.
  • Of access. You have the right to ask for a copy of the information we hold about you.
  • To rectification. We will always endeavour to keep your information up to date, please inform us of any relevant changes to your personal information.
  • To erasure. You can request we remove your data from our systems, we will process your request providing there are no lawful reasons why we should not.
  • To restrict processing. You have the right to object to us processing your data, which means we will continue to store your personal data but not process it.
  • To data portability. If you make a request for the information we hold on you, we can provide it in a suitable exchangeable format, i.e. CSV, Excel.
  • To object. You have the right to object to us processing your data. You can unsubscribe from the link on our newsletter email at any time or email a request to the address below.
  • Rights in relation to automated decision making and profiling

We do not process your data for automated decision making and profiling.

 Please make any request for any of the above to info@engage-its.co.uk from the email address we have on record for you. We can only process your request if the email address of the requester matches our records. We will respond to any request within 1 month of receipt.

How do we secure your information?

We take appropriate technical and organisational measures to protect the loss, unauthorised access, misuse or alteration of your personal information.

Access to our website is encrypted by an SSL security certificate and you can verify this by the presence of a green padlock at the beginning of the URL. Any information you submit via forms on our website is secured by the SSL security certificate.

 Once we receive your information, we make every effort to ensure it is secure on our systems: 

  • Personal information is accessed on a need to know basis and is only made available to staff requiring access to the information.
  • All systems storing personal information are password protected, encrypted and adequately protected by Firewall and Anti-Virus software.
  • All mobile devices carrying personal data relating to our business which may include laptop computers, smart phones and tablets will be encrypted and password/PIN protected.

Our email is processed through Office 365, which by default is secured appropriately by Microsoft.

This however does not guarantee the email remains fully encrypted in its full route to you, as it is dependent on intermediate mail servers and end user devices being setup to send and receive email using secure protocols. We cannot be liable for configuration of mail servers and devices outside of our control. If we do have to transfer sensitive information by email, we would ensure this was sent within an encrypted email.

Get in Touch

Complete our contact form and we will get back to you as soon as possible.

Or call 03333 057577

Give us a call for an informal chat to discuss your requirements and arrange a complimentary consultation.

Providing IT Services & IT Support for Small Businesses & Charities in Hampshire, Surrey & West Sussex.

Keeping IT simple, we engage with you to provide the right solutions for your business.

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